FAQs

When will the payment be taken from my account?

One-off payments (6 months and 12 months) will be taken when you complete your transaction at checkout. For monthly subscribers, an initial payment will be taken at the time of your first sign-up. We will then request your payment on the 1st of each month. We use GoCardless to manage Direct Debit transactions.

When will I receive my delivery?

Your parcel will be posted out to arrive in time for the 10th of each month. We ship via Royal Mail 2nd Class and delivery is FREE! You choose the delivery address at checkout.


You have a loyalty scheme? Tell me more…

We believe in rewarding our members. From the moment you sign up, you will earn Batch Rewards Points to spend in our members-only online store. You’ll be the first to find out about our limited edition releases and exclusive members events.

How do I earn / spend Batch Rewards Points?

As soon as your first order is shipped, you start earning Batch Rewards Points. We will reward you each month (monthly subscribers only) for as long as you are a member, when it’s your birthday and for things like referring a friend. You can spend points on exclusive spirits and limited edition releases that won’t be found anywhere else!


Can I take a payment holiday?

If you choose our monthly option, you will also be able to take up to 3 payment holidays per year – meaning your subscription can be paused at any time. Simply request a holiday in your account and we’ll come back to you.

Can I buy Batch Innovations as a Gift?

There are options to buy Batch Innovations as a gift for 6 months and 12 months, one-off payment will be taken at checkout.

You can also subscribe monthly and change the shipping address when you checkout if you’d like your subscription to be posted to a different address.


I want to cancel my order - how can I do this?

You can cancel or put your subscription on hold at any time. If you wish to cancel you need to do so before the 27th of the month, so your payment is not processed. Please do this in your Batch account – we’ll take care of everything else. Putting your subscription on hold will lock in your current subscription price and protect your loyalty points. Cancelling will end your subscription and cancel your loyalty points. Get in touch if you have any questions by emailing innovations@batchbrew.co.uk or by calling 01282 709154.